A simple test to verify that your PC can read the entire contents of a CD is by using Windows Explorer to copy the entire contents of the CD on to the hard drive:
1. Click on Start > Run, type Explorer and click OK.
2. Using the folder tree on the left, click on the + symbol next to ‘My Computer’ to expand it, then click on the C drive to highlight it.
3. Using the menu options choose File > New > Folder. This will create a new folder on your C drive, if you so wish you can rename this folder to a name of your choice, or you can just keep the name ‘New Folder’.
4. Holding down the shift key for approximately 30 seconds after inserting the CD will stop it from auto-installing. If it does start to install after insertion click Cancel.
5. Once the CD is inserted and the New Folder is created, use the folder tree to expand the CD Rom drive (commonly the D drive) so that the contents are displayed in the right hand window.
6. From the menu options choose Edit > Select All, this will highlight the entire contents of the CD. Then select Edit > Copy.
7. Use the folder tree to highlight the New Folder on the C drive. Then select Edit > Paste. This will start copying the entire contents of the CD onto the hard drive. It may take a few minutes. If it completes without errors then the disc is ok. If it errors then there is a problem with this PC reading the disc.
8. Once finished delete the New Folder and its contents as it is no longer needed.
Possible reasons for a PC failing to read a disc are:
1. Hardware failure – try repeating the process on a PC where you know the CD drive works ok.
2. Dirty disc – clean the disc with a lint free cloth wiping from the centre outward to remove any fingerprints and marks.
3. Scratched or faulty CD – obtain a replacement disc from distributor.
4. Hard drive full – try to free some space or consult technical support to rectify.
5. Incorrect permissions – local administrator permissions may be required, consult technical support.
